This Service Agreement ("Agreement") is between Virtual Horizons LLC ("we" or "us") and the client named at checkout ("you"). It covers the website, booking system, apps and services you selected at checkout (the "Services").

You accept this Agreement electronically by checking the box at checkout and starting your subscription. That has the same effect as a handwritten signature.

Your plan, add-ons, down payment and monthly price are the ones shown on the checkout screen when you accept this Agreement. They are part of this Agreement.

The down payment and your first month are charged when you subscribe. After that, your subscription renews and is charged automatically every month on the same day until it is canceled.

Card and financing payments include a processing fee as shown at checkout. Bank transfer (ACH) has no processing fee.

If a payment fails, we will retry it and let you know. If it is still unpaid 15 days after the due date, we may pause the Services until it is paid.

We may change monthly prices with at least 30 days' written notice. Prices are locked for the rest of any Launch plan term.

Launch plan: the plan has a 12-month minimum term. You can cancel after the term at any time. If you cancel before the term ends, the remaining monthly payments for the term become due.

Own it plan: after the down payment, the subscription is month to month. You can cancel any time with notice before your next billing date. Cancellation takes effect at the end of the month you have already paid for.

To cancel, email us. We will confirm in writing. Payments already made are not refundable, except where the law requires it.

If we cancel for a reason that is not your fault, we will refund any unused prepaid monthly amount.

We will build and launch the Services using the content you give us: trip details, prices, photos, logo, policies and similar. Timelines we share are good-faith estimates and depend on getting your content and approvals on time.

Your monthly subscription covers hosting, security and software updates, small content changes, and support. Larger new features are quoted separately.

You own your brand, content, domain name and customer data, always.

Own it plan: once the down payment is paid, the custom design and content we create for you are yours. The underlying software platform stays licensed to you while your subscription is active.

Launch plan: the same ownership applies once the 12-month term has been paid.

If you cancel, we will provide an export of your content and customer data and help move your domain within 30 days of your request.

The Services use outside providers such as Stripe for payments, Apple and Google for apps and wallet passes, booking systems you connect, and AI and phone providers. Their terms and fees apply. Apple and Google developer account fees and payment processing fees on your guests' bookings are yours.

We are not responsible for outages, rejections or policy changes by those providers, but we will help you work through them.

Kai (chat and voice) answers from the information you and we give it. It can make mistakes. You are responsible for keeping your trip details, prices and policies accurate, and for reviewing what it says.

AI plans include fair use of about 2000 conversations and about 500 voice minutes per month. If you regularly go well past that, we will talk with you about a plan that fits.

SEO and GEO work improves how search engines and AI assistants find and describe your business. We cannot guarantee specific rankings, placements or AI recommendations, because those systems are controlled by other companies.

Any waiver, policy or legal wording we provide is a starting template, not legal advice. You are responsible for having it reviewed by your own attorney and for making sure it meets the laws that apply to your business.

We provide the Services with reasonable skill and care, but we do not promise they will be uninterrupted or error free.

To the extent the law allows, our total liability under this Agreement is limited to the amounts you paid us in the 3 months before the claim. Neither of us is liable for indirect or lost-profit damages.

This Agreement is governed by the laws of the State of Arizona. It is the whole agreement between us about the Services and replaces anything said before. Changes must be in writing. If one part is found unenforceable, the rest still applies.